We assume our family doctor has a degree in medicine, that the history teacher in the local school passed his history exams and that the producer of our favourite TV chat show has been trained to make television programmes. Rightly, we expect professionals to be qualified for the work they do. Technical expertise is vital for the job.
But it is not enough. The doctor, who does not listen to her patients, will base her diagnosis on partial information. The history teacher, who ignores th...
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