European Union institutions are not service-orientated enough, thus failing to bridge the gap between EU administration and citizens, the bloc’s ombudsman said May 3. “The EU institutions have become more citizen-orientated in the last years, but they have to try much harder,” EU ombudsman P. Nikiforos Diamandouros said when presenting the 2006 report on his activities. “An open-minded, citizen-centred and service-orientated administration is the key to bridge the gap between citizens and instit...

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