In 2013, an 11% increase in citizens’ inquiries to the Network of European Consumer Centres (ECCs) was recorded. The ECCs handled more than 80,000 enquiries from citizens across the EU.

As Neven Mimica, EU Commissioner for Consumer Policy stated: “By helping Consumers across national borders the European Consumer Centres make a valuable contribution to the Single Market. The results of the ECCs' work are proof that the funding provided by the Commission’s Consumer Programme ultimately benefit...

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