Despite availability of eGovernment services in Europe is currently generally high, usage and satisfaction need improvement, according to a new report released today (28 May) by the European Commission and the consultant Capgemini.

The study, entitled “Digital by Default or by Detour?”, shows that almost half of EU citizens (46%) go online to look for a job, use the public library, file a tax return, register a birth, apply for a passport or use other eGovernment services. In ...

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