Airbnb to comply with European Commission, consumer authorities’ demands

AIRBNB

Airbnb to comply with European Commission, consumer authorities’ demands


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Following calls from the European Commission and EU consumer authorities in July, popular accommodation hosting website Airbnb has now committed to making the necessary changes to their terms and conditions and improving the presentation of their prices.

Airbnb has committed to presenting the total price of bookings, including extra fees, such as service and cleaning charges. When it is not possible to calculate the final price in advance, they have committed to clearly informing the consumer that additional fees might apply.

In addition, Airbnb has committed to clearly identifying whether an offer is made by a private host or by a professional, as the consumer protection rules differ for each.

“The online players have revolutionised the way we travel, find accommodation and experience our holidays. But they also need to fully comply with the rules and take responsibility when things go bad. But EU consumers enjoy rights both off-line and online. I welcome Airbnb’s willingness to do the necessary changes to ensure full transparency and understanding of what consumers pay for. This action is part of a larger push for stronger protection of consumers online. That’s why we proposed reinforced consumer rules under the ‘New Deal for Consumers’ a few months ago,” said European Commissioner for Justice, Consumers and Gender Equality Vera Jourova.

Airbnb has committed to presenting the total price of bookings, including extra fees, such as service and cleaning charges. When it is not possible to calculate the final price in advance, they have committed to clearly informing the consumer that additional fees might apply.

The company has also committed to clearly identifying whether an offer is made by a private host or by a professional, as the consumer protection rules differ for each. Airbnb is expected to finalise its proposals and proceed with the implementation of the changes by the end of December 2018.

Airbnb first presented the changes to its terms of services and the way it presents information on prices during a meeting with the Commission and EU consumer authorities held earlier this year.

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